This morning our systems reported that our server was unavailable from approximately 8.30am this morning (4th October). Engineers responded to this alert as soon as possible and full service has been restored by 4.00pm. Any e-mails received during this time may be delayed, but should still arrive.
The cause of the outage is as of yet unknown, the symptoms reflect previous issues related to firmware updates carried out to the hardware firewalls at the datacentre, the result being that we lose network connectivity to our servers only, but not to the data centre completely.
A remote reboot, resolves the issues at this point.
Due to the rare occurrence of this problem, its occurrence out of hours and the speed to resolve, MyDigitalMedia will monitor this issue before taking any further action. We apologise for delay in resolving this issue, however as this is the second occurrence of this particular issue within 2 weeks, engineers wanted to perform some additional diagnostics to ensure that the server was not at fault prior to rebooting and restoring service.
We would like to take this opportunity to apologise for any inconvenience that may have been caused.
If you encounter any issues as a result of this outage, please e-mail support@mydigitalmedia.co.uk
Kindest Regards,
MyDigitalMedia Support Team